Impress your citizens with new and modern service delivery
Be available to any of your citizen 24 hours a day, 7 days a week. Speed up your citizen service.
Manage your departmens and employees, be informed about their achievements.
Network your Municipality with other public institutions and entities.
Use maps with problem indicators to create budget with better strategic approach.
Step up your administrative processes and procedures.
Modernize your Municipality. Improve citizen’s satisfaction.
Connect and store all questions, answers and relevant information.
Ensure your fellow citizens feel respected.
Make your Municipality a better place to live
E-COMM Contact Service enhances customer services by:
- 24/7 availability
- Shorter response time and answering period
- Faster service and resolution of customer’s requests and queries
- Automatic data processing from electronic communication channels (IVR – phone call, SMS, e-mail)
- Automatic customer identification and service personalization (“Good afternoon, Mr. Petrović”)
- Helping you to know your customers, manage and save all their data in accordance with the European standards
- Related persons/legal entities integration and their respective customer services’ synchronization
- Faster case resolving process based on setting deadlines and use of reminders
- Monitoring and saving entire communication exchange and processes for each customer
- Monitoring and saving e-communication exchanges and processes (IVR – phone call, SMS, e-mail) undertaken within a company, its units and related partners
- direct marketing and customer notification
- customer satisfaction questionnaires and assessments
- georeferencing
- customer surveys and opinion polls
- generating reports
- web access to settings and reports
