E-COMM Contact Service enhances customer services by:
- 24/7 availability
- Shorter response time and answering period
- Faster service and resolution of customer’s requests and queries
- Automatic data processing from electronic communication channels (IVR – phone call, SMS, e-mail)
- Automatic customer identification and service personalization (“Good afternoon, Mr. Petrović”)
- Helping you to know your customers, manage and save all their data in accordance with the European standards
- Related persons/legal entities integration and their respective customer services’ synchronization
- Faster case resolving process based on setting deadlines and use of reminders
- Monitoring and saving entire communication exchange and processes for each customer
- Monitoring and saving e-communication exchanges and processes (IVR – phone call, SMS, e-mail) undertaken within a company, its units and related partners
- direct marketing and customer notification
- customer satisfaction questionnaires and assessments
- georeferencing
- customer surveys and opinion polls
- generating reports
- web access to settings and reports
