Support
In addition to E-COMM installation and certified training for operators and administrators, we also provide other types of support to our users as we firmly believe that customer support stands as one of the pillars of successful cooperation and ensures mutual satisfaction.
Our support is available 24 hours, 7 days a week and accessible via telephone, SMS and email. By using E-COMM we are capable of monitoring every customer’s call and forward it to the right person who will help in resolving any issue.
E-COMM boasts a thoroughly developed support system which is particularly important in case when a customer’s problem cannot be resolved by simple communication. Our system offers support at all times and at any corner of the world including also a remote access to customer’s workstation in compliance with the agreement defining customer relations.
We strive to identify and remove problems even before the customer notices them thus ensuring customer satisfaction as their systems are often attacked by various offenders who led by different motives (profit, revolt or challenge) attempt to circumvent security systems and leave their ”message”.
Technical support services are delivered by professionals adequately certified by Effecta Solutions doo. The range of offered services generally includes: software installation and configuration, installation of changes and additions, basic customer training for operating the program, operational customer assistance etc.