Key Features

E-COMM Contact Service enhances customer services by:

24/7 availability

Shorter response time and answering period

Faster service and resolution of customer’s requests and queries

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Automatic data processing from electronic communication channels (IVR – phone call, SMS, e-mail)

Automatic customer identification and service personalization (“Good afternoon, Mr. Petrović”)

Helping you to know your customers, manage and save all their data in accordance with the European standards

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Related persons/legal entities integration and their respective customer services’ synchronization

Faster case resolving process based on setting deadlines and use of reminders

Monitoring and saving entire communication exchange and processes for each customer

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Monitoring and saving e-communication exchanges and processes (IVR – phone call, SMS, e-mail) undertaken within a company, its units and related partners

Direct marketing and customer notification

Customer satisfaction questionnaires and assessments

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Georeferencing

Customer surveys and opinion polls

Generating reports

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Web access to settings and reports

 

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