E-COMM Contact Service enhances customer services by:
24/7 availability
Shorter response time and answering period
Faster service and resolution of customer’s requests and queries
Automatic data processing from electronic communication channels (IVR – phone call, SMS, e-mail)
Automatic customer identification and service personalization (“Good afternoon, Mr. Petrović”)
Helping you to know your customers, manage and save all their data in accordance with the European standards
Related persons/legal entities integration and their respective customer services’ synchronization
Faster case resolving process based on setting deadlines and use of reminders
Monitoring and saving entire communication exchange and processes for each customer
Monitoring and saving e-communication exchanges and processes (IVR – phone call, SMS, e-mail) undertaken within a company, its units and related partners
Direct marketing and customer notification
Customer satisfaction questionnaires and assessments
Georeferencing
Customer surveys and opinion polls
Generating reports
Web access to settings and reports
