E-COMM automotive is E-COMM designed especially for customers from automotive industry in order to boost sales and upgrade ultimate customer service. E-COMM automotive is developed to ensure adequate customer care for both persons and legal entities for any number of vehicles.
This software enables detailed customer data entry including both the customer’s personal details and the vehicle specification (model, year of production, registration plate number, registration date, chassis number, engine capacity and power, number of passed kilometers, fuel type etc.). Each customer can be assessed in terms of general fair-conduct based on visit statistics and booked appointments (whether he shows up as scheduled or tends to cancel his appointment, and if yes – whether it is done in timely manner or inappropriately or the appointment is cancelled by the salesman/dealer).
All this enables an operator, servicer or salesman to know his customer and offer him the best possible personalized services.