Our mission is to always offer our customer an extra service and this is why we have established a CONTACT CENTER in order to receive and forward on customer’s behalf a large number of requests received by customer’s users during the day.
Our CONTACT CENTER employs trained and well-experienced operators. Furthermore, the CONTACT CENTER can operate independently or conjointly with the customer’s other contact centers.
Operators are trained to answer inbound calls, transform them into cases and forward them to responsible persons, units or institutions in line with the parameters defined by the customer..
They are also qualified to use E-COMM in order to manage a large number of outbound calls with maximum expediency for any subject – notification, questionnaire, campaign or any other direct marketing channel.
Our experience shows that the number of outbound calls executed through E-COMM exceeds by three times the number of calls performed through other systems primarily owing to E-COMM’s automatic dialing of specified calls and integration of all processes.